SHIPPING POLICY

How long will my order take to arrive?

Shipping Method

Cost

Total Deliver time

Australia Post

$10

5-7 working days, up to 10 working days to Western Australia.

Standard

Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.

Deliver to PO Boxes, Parcel Collect and Parcel Lockers available. Tracking number will be provided.

 

 

Australia Post

$15

1- 3 business days.

Express

Tracking number will be provided. Parcel is subject to safe drop unless requested otherwise via Australia Post or in the delivery comments.

 

We understand (and agree) that skin health is serious business and so endeavour to have all orders dispatched within 24 hours. Delivery guidelines are estimates made by Australia Post and based on business days, Monday - Friday, and excludes weekends and public holidays. Unfortunately, once your parcel leaves our hands we are at the mercy of Australia Post. Please see the contact details for Australia post below.

 

How can I track my parcel with Australia Post?

 

1. Find your Tracking Number in your dispatch notice email.

2. Enter your Tracking Number at
   http://auspost.com.au/track/track.html

For parcel enquiries you can contact Australia Post directly on 137 678.

 

I've got a question about my order, products, or delivery

 

Get in touch with our team of Expert and we'll get back to you ASAP. Don't forget you can always get us on 0455554343 or linda@neuveskin.com.au.

 

Returns

 

Can I return something I've purchased?

 

In the event something goes wrong with your order (we are very careful to avoid this) simply contact us within 48 hours of receiving your order for help.

 

Incorrect/Damaged Item on Arrival

 

 It you received an order with an incorrect product or your order arrives damaged please take a photo or video and contact us within 48 hours of delivery. Be sure to keep all items exactly as they were delivered (packaging included) until you've heard from our team.

 

Change of Mind

 

If you've had a change of heart on a product it may be returned within 48 hours of delivery and only if it is received unopened, unused and in its original packaging. You must notify us by email that you wish to return the item and we will provide a return number for you. All returns are at your expense and you must use a trackable service. Returns are at the customers liability until received by NeuveSkin.

 

Faulty Product

 

If you've received a product that you think may be faulty please contact Customer Care at Linda@neuveskin.com.au with a detailed description of the product fault and a photo or video.

 

Allergy Return

 

In the rare instance you feel you have had an allergic reaction to a product please discontinue use immediately and contact me on 0455554343.It is important for us to understand whether you are experiencing a reaction (highly unlikely) or a response (a normal part of the process when skin is adapting to active ingredients and cosmedical skincare).

 

 

What happens after I return a product?

 

If asked by our team to return a product, please pack it carefully to ensure it reaches us safely and include the return number provided to you. We will notify you if the item is eligible for a postage paid return ( our liability) or a customer paid return ( your liability).  Customer paid returns are at your expense and you must use a trackable service. Returns are at the customers liability until received by NeuveSkin.

 

We will process your return within 5 business days of your return arriving back to us and be in touch as soon as your return is complete.